Job Postings

Job Title: Operations Manager

Supervisor: COO

Location: Troy, MI – Monday, Tuesday, and Wednesday in the office. Other days are mainly at home with potential time in the office, at schools, or at events when needed.

Hours: Full-time

Join the Winning Futures team and help us prepare teens for success! This position is responsible for overseeing and executing the internal operations for the organization including developing and updating processes, hiring/onboarding, basic technology support, CRM administration and audits, and managing a team of three people.

We are a nationally recognized leader in empowering students, ages 14 to 23, to overcome obstacles and achieve their career goals. Our seven-year Workforce Prep Mentoring Program begins in 10th grade and continues through four years of college or trade school. Students are paired with volunteer Career Mentors from the business community who provide encouragement and real-world advice. Together they meet regularly during organized, staff-led, one-hour sessions focused on career exploration, skill development, and academic and career planning. Learn more at WinningFutures.org or watch our program video.

Culture: Winning Futures is a great company to work for! We have team activities and lunches, celebrate birthdays, work anniversaries, and heritage/awareness months, only respond to emails/texts/calls in off-hours if there is a major issue, health benefits, paid holidays including Juneteenth, paid time off (details provided in job offer), and 401(K) with a match. One employee shared:

“The atmosphere and energy of the company is something that I love. The people I work with are great, and everyone is extremely dedicated to their work and the cause. It is a well-organized and managed nonprofit, which has been wonderful to work for.”

Responsibilities:

Creating systems, handbooks, and quality checks

Look for innovative solutions and efficiency opportunities
Create new or update systems and “How to” type handbooks
Determine processes that need internal auditing or cross-checks, build, and implement
Maintain inventory of all process documents

Human Resources

Manage and support the Operations Coordinator, Data Entry Specialist, and Data Coordinator
Hiring Process: Create job description, update Hiring Handbook, post job opportunities, review resumes, conduct phone interviews, schedule interviews, and call references. Normally hire 2-3 people per year.
Onboarding: Update employee handbook and onboarding/orientation templates, customize for new hire, and create their 30-60-90 training with input from department director
Pull quarterly PTO reports and provide to Leadership Team
Monitor timesheets and project categories (keep updated per the person’s role and our tracking needs)
Offboarding: Create exit documents and implement process to offboard employees when they end employment

Technology and Data

Set up new computers with SharePoint, Microsoft products, printer software, Sumac, etc.
When someone leaves, move data, clean up files, reset laptop for the next person
Check computers two times per year with Computer Health Checklist
Helpdesk: people come to you with issues for SharePoint, Microsoft, not running correctly, etc. This is for basic issues only.
Monitor AI Policy and look for solutions for AI to improve efficiencies or quality of work
Sumac (CRM) administration: update back-end, review updates to see how it impacts us, review for efficiencies, monitor capacity, understand our audit process, suggest new audits as needed, pull and audit sponsor entries
Cybersecurity: continually learn and train staff, create and maintain cyber security plan
Manage Zoho: determine what other passwords need to be in it, add/delete staff, train new staff to use it
Manage technology inventory: equipment and software (desktop and cloud-based)
Support Planner uploads (back-up), train others, and stay up to date on updates to the process
Centralize data pulls and cleaning for information from our CRM that staff need to utilize and for information that needs to go into our CRM.

Office Management

Key card setup, mobile app installation, online system
Report issues to landlord: leaks, HVAC, cleaning, etc.
Handle office issues: appliances, furniture, Comcast, DTE, etc.
Implement office emergency plan
Update annual office logistics plan

Financials

Audit/review ACH payments
QuickBooks: back up on entries if bookkeeper is on leave or ends employment

Applicants Should Have These Qualities:

DETAIL: You understand that “the devil is in the details” and meticulously pay attention to detail, especially when cleaning and entering data in Excel or databases.
DIRECTION: You can take and follow direction, and when needed, give direction to others.
FUN: You know that it’s important to get your work done and meet your goals, but you also know how to have fun.
GOALS: You are a goal setter who eagerly works to accomplish them, completely and on time.
INCLUSIVE: You are committed to diversity and embrace a personal approach that values and respects differences in race, ethnicity, age, gender, sexual orientation, gender identity, religion, ability, and socio-economic circumstances.
INITIATIVE: When you see a problem, you solve it. When you see an opportunity, you go for it. You don’t wait for others or try to avoid responsibility. You take the lead and own your projects and tasks.
LOYALTY: You show appropriate discretion around confidentiality, decisions are for the good of the organization and not the individual.
ORGANIZED: You keep yourself and your work organized.
POSITIVE ATTITUDE: You focus on the positive and avoid the negative and present yourself as such.
PROFESSIONALISM: You always demonstrate a very high professional demeanor, even under pressure.
PROJECT MANAGER: You prioritize your work and can manage multiple projects at one time, completing your work on or before the deadline.
QUESTIONS: You aren’t afraid to ask questions or be asked questions.
RELATIONSHIP FOCUSED: You want camaraderie with your co-workers. You are pleasant and helpful with stakeholders and get along well with others.
SELF-AWARE: You know how to leverage your strengths, are tuned into your weaknesses, and actively work on yourself
SELF STARTER: Able to take initiative and work independently on projects
STUDENT FOCUSED: You are passionate about our mission and care about impacting our students.
SUPPORTIVE MANAGER: You have not only managed staff, you also naturally coach and support them.
TEAMWORK: You jump in and help co-workers, give input without putting others down, and praise others.